I'd really like to see what the cards feel like. Can I get samples?
Absolutely. You can request up to five samples of your choice at no charge by simply clicking on the Sample Request link on the home page. Just fill in the requested information and we will send out your request the next business day by regular mail. You may also get them expedited using your shipper number.
I haven't seen your cards before. How's the quality?
The quality of our cards is as good or better than any in the industry. Each design is printed in four-color process on a heavy 15pt. gloss cover card stock and then aqueous coated to minimize finger prints and give a more brilliant appearance. Our Foil printed greeting cards are printed on a heavy 15pt. gloss cover card stock with the same aqueous coating finish. The inside verses and any logos or signatures are crisp and finely detailed, just as you would expect.
How long does it take to get my cards?
Most orders ship within two days. Upon receipt of your order, we will print the verse you requested, any personal imprinted copy and the return address on the envelope (if ordered) and ship by the second business day. If you order a custom verse, logo or signatures are requested, we will show you an email proof and this could add a day or so. Shipping time is additional, and you have the option of regular UPS ground or by an expedited shipping method. Any of these shipping options may be selected at checkout, along with the price. Also, if you need your order by a certain date, simply let us know and we will expedite the process, if necessary, at no additional charge.
What if I need to change something after I have placed my order?
Please call us at once. It the job hasn't been printed we will be glad to change the order to your new specifications, at no additional cost. If the order has already been run, you have the choice of accepting it as originally ordered or rerunning the job at 40% off the original price.
Will I see a proof before printing?
Yes, we always send a digital proof prior to printing for your approval at no charge to our customers.
What kind of guarantee do you offer?
We are extremely confident in the quality of our product line and the service we offer. We want you to be a happy, long-term customer and will do everything in our power to earn your trust and future business. If we have made a mistake of any kind we will be happy to rerun the job or give you a full refund. For cards that are incorrect due to an oversight on your part, such as a name or address typo, we are unable to offer a full refund. However, we understand mistakes can happen and to partner with you on this we will make the correction at no charge and reprint the affected part of the order at 40% off our normal pricing. We value your business, both now and in the future.
What about privacy and security?
In these days of personal identity theft and credit card fraud, nothing is more important. That's why we want to assure you that your name and information will never be sent to anyone for any reason. Further, your personal ordering information is encrypted so that it cannot be read as it passes through the internet. Our site is both authentic and secure, as indicated by the HTTPS and SSL EV certificate.
What are my payment options?
We offer five payment options: (1) Credit Cards, (2) PayPal powered by Braintree, (3) Visa Checkout, (4) Google Pay, and (5) company check. Both the credit cards and PayPal are handled by the PayPal processing system, although it does not require you to have a PayPal account. When paying by credit card or with a PayPal account, your order will be processed through production as soon as we receive it. If you elect to use a company check, your order will be processed and any proofing necessary will be done, but it will not be printed until we receive your check. For clarification or requests for other payment options, contact us at 919-299-0020 or email@example.com.
What about sales tax?
State sales tax will be charged if Oak City Greetings has economic nexus in the state to which the order is shipping.
I still have a question that isn't covered here
We want you to be completely comfortable with both our company and our products before placing an order. Please just call us at 919-299-0020 or email us at firstname.lastname@example.org and we will be glad to answer any questions or concerns you may have.
State sales tax will be charged if Oak City Greetings has economic nexus in the state to which the order is shipping